IMPORTANT CUSTOMER MESSAGE - Due to the impact of Coronavirus, we are still operating with reduced staffing levels, therefore it will take longer than usual to respond to requests and queries. However, we have several SELF-SERVICE options available to you, so, to avoid delays, please click on  MAKE A CLAIM, POLICY CHANGE, GENERAL ENQUIRY or MAKE A COMPLAINT here or on the CONTACT US page. Please note that for general enquiries and help requests, it may take up to 5 working days to get back to you and we apologise for this delay but appreciate your patience and understanding at this time.

Cookie Policy

1. Introduction
In this policy:
  • “we, us or our” means Premia Solutions Limited, a company registered in England and Wales (CN 04088720) whose registered office is at 4th Floor Tuition House, 27-37 St Georges Road, Wimbledon, London , SW19 4EU;
  • “you” means the person accessing or using the Website; and
  • “Website” means www.premiasolutions.com.


2. Information about our use of cookies
Cookies are small text files stored on your browser or the hard drive of your devices when you access most websites. Among other things, cookies can allow a website to recognise your device and remember if you’ve been to the website before but we do not use them for that purpose on this website. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies (e.g. tags, pixels, web beacons, etc). Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to make improvements. By using the Website, you agree to our use of cookies.
We use the following cookies:
  • Strictly necessary cookies. These are cookies that are required for the operation of our website.
  • Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These allow us to provide and features for our website (such as livechat) that require the use of cookies.



3. Third party cookies
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

4. Blocking Cookies
In addition to using the link set out above, you can restrict or block cookies by activating the setting on your browser that allows you to refuse or restrict the setting of all or some cookies. You can obtain further information on how to block or restrict cookies at www.allaboutcookies.org or www.youronlinechoices.org. However, you should be aware that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website.